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Higher Cert in Business in Hotel Front Office Management

Course Code: LC296


Level

06

Duration

2 years

Department

Sport, Leisure & Tourism


CAO Points

178

Course Type

Undergraduate - CAO

Location

Limerick

This course is designed to provide students with the knowledge, skills and competencies for supervisory management in a hotel front office. A graduate will have developed practical and unique skills to enter the front office operations of businesses in the broad tourism and hotel sectors. 

 

 

 

What are the entry requirements?

Leaving Cert

A minimum of 5 O6/H7 grades in Leaving Certificate subjects, including Mathematics and English or Irish.  
Foundation Level Mathematics at grade F2 or higher is acceptable as meeting the Mathematics requirement for this programme. 

Mature Applicants

Candidates applying as mature applicants may be required to attend an interview and may be requested to take an aptitude test to prove their suitability for a place on this programme.

 

 

 

Who can I contact?

What modules will I study?

  • Year 1

    Title: Front Office Operations

    Credits: 05 Credits

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    The aim of this module is to enable the learner to develop the skills, knowledge and competency to handle all stages of the guest cycle within the front office operations of a hotel. It introduces students to the systems and procedures required for the successful operation of the front office department and to use all front office software efficiently and effectively. The module emphasises the importance of high standards in personal qualities and the provision of customer service.


    Title: Media Communications and Personal Development

    Credits: 10 Credits

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    The aim of this module is to introduce personal, academic and career development within the context of the student’s programme of study, previous experiences and future aspirations. It will enable learners to communicate effectively with a variety of stakeholders in a commercial context. A particular focus on the development of knowledge, understanding and skills for communicating. Formal lectures and tutorials will introduce core concepts and explore application to case studies of work based problems. Active learning will support work-based learning, with participants acting as 'critical friends' to one another as they apply of theoretical learning to live scenarios. Students will be required to practice communication skills in particular real life situations and to present written reviews of same.


    Title: Tourism Studies

    Credits: 10 Credits

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    The aim of this module is to introduce learners to the main elements that comprise the tourism industry and to outline key principles, practices and philosophies.


    Title: Business Management for the Service Industry

    Credits: 10 Credits

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    The aim of this module is to introduce learners to the core principles of business studies ( management, accounting and economics) and their application in the services sector


    Title: Front Office Work Experience

    Credits: 05 Credits

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    To provide the learner, through work experience, the opportunity to acquire skills and develop an understanding of his/her prospective role in the hospitality and tourism sector.


    Title: Travel Operations and Geography

    Credits: 10 Credits

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    Using maps, case studies, travel itineraries, statistics and other techniques, the Travel Operations and Geography module aims to introduce an array of established and emerging destinations to the student through theoretical and practical applications. It will also provide students with an in-depth insight into contemporary transport management in the global travel industry.


    Title: Research and Information Technology

    Credits: 10 Credits

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    The aim of this module is to introduce students to methods used for the purposes of academic and business research and to equip students with the foundations of statistics and IT skills required to undertake research. 


    Title: Accommodation Services

    Credits: 10 Credits

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    The aim of this module is to provide learners with the knowledge, skills and comptencies required to work at operational level within the accommodation department.


  • Year 2

    Title: Front Office and Revenue Management

    Credits: 10 Credits

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    The aim of this module is to enable learners to develop the skills, knowledge and competency to control key management functions and procedures associated with effective and profitable front office management. The module will also enable the learner to identify hotel room demand and room rates, and to find a viable solution for the optimal room rate that maximises profitability.


    Title: Information Technology and E-Commerce

    Credits: 10 Credits

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    This module will provide learners with a comprehensive knowledge of the key internet and web technologies that are critical to businesses with particular emphasis on planning & implementation of a functional enterprise website. In addition to practical web development skills, this modules introduces learners to the context and importance of managing the digital presence of an organisation across different media and the potential that e-commerce holds for their industry sector.


    Title: Innovative Tourism Product Development

    Credits: 10 Credits

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    The aim of this module is to consider the vital role of special interest tourism in destination development. The module is focused on innovation and creativity within the sector and will offer learners the opportunity to develop a new product or service concept, thereby applying the knowledge acquired.


    Title: Marketing Principles

    Credits: 10 Credits

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    The aim of this module is to introduce learners to the principles of marketing and how it functions as a core part of the current business environment.


    Title: Tourism and Event Law

    Credits: 10 Credits

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    The aims of this module are to introduce the learner to the legal system and to give the learner a knowledge and understanding of selected areas of law relevant to a business in the event, hospitality and tourism industry. This knowledge and understanding will give the learner a broad knowledge of how the legal system works, enable the learner to limit the legal exposure of the business and liaise effectively with legal advisers. As law is an ongoing and dynamic subject the syllabus content will be expanded or modified, as the case may be, to reflect developments in the law set out in this module.


    Title: Management of the Visitor Experience

    Credits: 10 Credits

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    The aim of this module is to provide learners with an understanding of the design, development and management of visitor attractions and the importance of the visitor experience.


    Title: Business Decision Making and Applications

    Credits: 10 Credits

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    The aim of this module is to introduce learners to the core principles of budgeting, costing and managing cash flows and their application in industry. Learners will actively learn the use of widely recognised accounting packages.


Are there opportunities for further study?

Successful graduates have the opportunity to progress to the Level 8 Bachelor of Arts (Honours) programme in Business Studies with Travel and Tourism.

What are the career prospects?

Graduates will be equipped to work as a Senior Front Desk Agent, Front Office Manager, Guest Relations Manager, or Customer Services Manager. Graduates work across a wide range of hospitality businesses including Adare Manor Hotel and Golf Resort, Dromoland Castle, Radisson Blu Hotels and Hilton Hotels.