Frequently Asked Questions
Is the Service still operational under Covid-19 guidelines?
Yes, the service is fully operational and operating remotely via Microsoft teams and phone in line with Government guidelines.
Is it free?
Yes, for all full-time registered students of TUS.
Is it Confidential?
We offer a confidential professional service bound by our professional codes of ethics and our professional association, Psychological Counsellors in Higher Education Ireland (PCHEI).
We are mindful of your confidentiality however, where there may be risk of harm to yourself or others,we hold a legal and ethical responsibility to keep you and others safe. All clients are reminded of the limits of confidentiality at the beginning of counselling.
Will my attendance in Student Counselling be on my academic record?
No, your attendence at student counselling is confidential.
Who comes for Counselling?
A multitude of students have utilised the Student Counselling service, so whether you are new to college, a mature student, a post-grad, a student with a disability or an international student you are welcome to attend.
What if it’s an emergency?
If you are in crisis please make contact with the service as soon as possible and we will ensure to give you an emergency slot that day or as soon as possible.
I am worried about my friend what can I do?
Please contact us and make an initial appointment to discuss your concerns with a Counsellor.
What if I have to cancel or reschedule an appointment?
Please give us at least 24hrs if possible, so we can offer your appointment to another student who may be waiting. To reschedule your appointment please email Joshua.firstname.lastname@example.org or email@example.com.
How long is a counselling session?
Counselling sessions are 50 minutes.
How many counselling sessions can I have?
Usually up to a maximum of 6, however some students attend for more where required.
Do you have group counselling?
Yes we run stress management workshops and other groups as appropriate.